Marsh's Stoves & Fireplaces was recommended by our contractor and installed a Heatilator Gas Fireplace in our home 5 years ago. This year, the remote control stopped working properly. I called Marsh's and spoke to Alan, who was able to quickly bring up the information about the job at our house to identify the product, and to recommend a new remote control for our house and use that he thought would work better for our needs. He arranged a service call on a weekend to work around our schedules. The service guy that arrived at our house had been working all day for Marsh's, but arrived with a big smile on his face and ready to fix our problem. He opened the fireplace, cleaned it out for us, showed us a few of the components and how they work, and swapped out a new remote that works perfectly, every time. We were very impressed by the level of service, knowledge of the product, kindness of the technician, and committedness (is that a word?) of Alan in making it all work perfectly for us. THANK YOU MARSH'S!
- Approximate cost of services:
- $5,000.00