Poorly installed eavestroughs in November - after several weeks of delay from our quote, they showed up without notice- then the company told me that they installed them incorrectly because they didn't want to create a mismatched paint line on my house BUT NEVER ASKED ME ON THE DAY OF INSTALLATION whether I would prefer them to be installed correctly - when leaking and ice happened all around my house on all four sides, and I called to have them honour their labour warranty, there was nothing but horrible communication from several people at the company, including one project manager who told me 'women don't understand this stuff'. When they finally came to 'fix' the drip edge issue which they created by their faulty installation in March, after multiple calls from me to them over several months, most of the leaking between the house and the troughs was fixed - BUT it's Still leaking inside my house and they came back only to say it's not their work, it's our flat roof. Of course i am not going to go back to them to do another job, so I hire another company. The other roofing company I have hired to fix the flat roof that D'Angelo claimed was the cause of my leaking, which incidentally never occurred (the leaking i mean) until after the initial round of work by D'Angelo's, has inspected the area and told me the interior leaking was mainly caused by poor eavestrough bracketing on the 2nd floor, and that the eavestrough below where they are working is also not draining properly. It has been extremely frustrating to deal with D'Angelo's. BUYER BEWARE. I will be reporting D'Angelo's to the BBB, and I highly suggest you look elsewhere for your roofing needs. Paying someone else to do a huge job, only to be told that the issue of interior leaking stems from the work we paid for in full on the day it was completed is the LAST STRAW. *in response to the response below: thank you for taking the time to answer this review, although i will say that we had the flat roof replaced and as i mentioned - the company who came to fix our flat roof took off all the layers of roofing, down to the wood, and there was no rot on the wood. the water was running in from behind the eavestroughing that you installed. the company who removed your faulty eavestroughing that was installed over the flat roof showed me how the bracketing was poorly done and created gaps between the trough and the fascia, thus allowing water to leak in and through. after the trouble i went through and the delay and waiting to get responses from you, and the poor quality of the installation fix that you did, i cannot see a benefit to having your company return.
- Approximate cost of services:
- $3,000.00
- Company Response
Marie, I am so sorry you feel this way! Eavestrough does not cause water to come into a home. Even if eavestrough is removed and left off water should not come into the home. We are also so surprised you feel like this being as we even came back and installed over 200 feet of custom bent drip edge free of charge in attempts to help with your problem. As you can see it is very rare we have an unsatisfied customers and we would like to extend an invitation for you to reach out to allow us the opportunity to fix any type of deficiency with the project. After some discussion here on our end we feel very strong that interior water damage does not result from eavestrough. The flat roof above the water damage shown in the picture is the source of the problem. That being said if there is anything we can do to be of assistance please do not hesitate to contact us as we are here and always do our best to please our clients.