Walkway and driveway replacement
I hired Land-Con to replace a walkway and an asphalt driveway at my home. Jeff, who provided the quote, was very pleasant and the company was able to work with my schedule, and they started on time. However, I was not very happy with the work. I had to ask them to come back several times to fix things that were out of level or incomplete, and I finally gave up and fixed it myself when they asked for more money. On this job, they did all of the things that people hate about contractors - Jeremy failed to show up for a meeting with me, and then one of his guys showed up when they had not told me that he was coming. All-in-all, not a good experience and I would stay away from this company. With respect to Jeremy's response indicating that I asked for work that was not included in the contract, it is important to understand that the contract included replacement of a basement window well and re-grading of a garden bed in which the window well was located. I spent quite a lot of time explaining to Jeff how the basement had been waterproofed using an interior membrane and that the waterproofing system performed very well; but that water was gathering in the window well and that this drainage problem needed to be fixed. Instead, Land-Con replaced the bricks around the window. At the first heavy rainfall, water pooled up in the window well even more than before, to the extent that it ran right through the window and onto the basement floor. I sent a picture of this to Jeremy but he denied that addressing the drainage issue was ever part of the contract and asked for an additional $1,650 to fix the drainage issue. When I dug out the window well myself, I found that Land-Con had in fact installed two layers of impermeable plastic in the window well, separated by about a foot of soil. This plastic prevented the water from draining away into the waterproofing system. Thus, not only had Land-Con not fixed the drainage issue, they had actually made it much worse. The good news is that for what Land-Con was going to charge $1,650 to fix, I was able to fix myself in about two hours, using less than $50 in materials.
- Approximate cost of services:
- $15,000.00
- Company Response
Hello John,
Our company is very sorry to hear about the experience you had, and we apologize for this matter. Jeremy will be returning next week and will have a reply for you regarding these issues.
Thank you for bringing this to our attention.-Land-Con Staff
We are sorry that you are not satisfied with our work and we do take this very seriously as we are a company that has built up a very good reputation as the other reviews can show. it is very rare for us to run into issues like this. I believe a lot of this is possibly miss-communication. And possibly would have been better to have the project done while you were home instead of out of town while the project was being done so that if you saw something you didn't like we could have changed it for you. As far as you stating that things needed to be fixed...I don't recall these items you talk of. I do re-call things that you wanted done that were not part of the contract and when given the fee to do the extras you declined and therefore you might have done them your self after the fact. In regards to me missing my meeting I did do that but in lieu of me coming there I sent Jeff instead so that at least someone did show up. And finally yes i did send one of my guys down to complete a few things you had complained about and maybe I should have let you know first but my main priority was getting one of my employees there asap as this is we want to do if clients have a complaint we try to respond asap. Again we do apologize for the dis-satisfaction that you feel and if there is anything we can do to help this matter please let us know.
Sincerely,
Jeremy
Co-President
