I called Reliable for a fix my furnace and instead of getting that company, i unknowingly got passed on to one of their partners named Leroy. Leroy came and charged me $200 for a $40 part and 20 minutes of work. Only after the fix was done did he tell me that he was not part of Reliable and that he was an affiliate. If I wanted someone else to do my repairs I would have called someone else. Not only did Leroy give a ridiculously rate for "labour" - he should have told me he was not part of that company right off the bat. Not impressed.
- Approximate cost of services:
- $200.00
- Company Response
Even though you've done your best, not everyone will be satisfied. I am still not sure who Joe is but I believe He is the owner of the house. I did check the furnace and found the pressure switch to be defective, I did advise the customer (a female) of the price of the pressure of $120 + $80 labour. I was given the ok to go ahead and repair the furnace so I did. (I never complete a repair before giving an estimate) You be the judge after reading my other reviews.