I bought a kitchen table from Arrow which needed assembling but it would cost 100$.So, I decided not to pay for assembling. I thought I could do it by myself . On delivery day when the delivery guy left our apartment I noticed that the table did not have any instruction. So I called the company and asked for it. But one of the operation manager, Israel, he was very kind, patient and helpful tried to help me to assemble it by phone but the table was so heavy and I couldn't hold it. So after so many calls to him in each step of assembling, he decided to come to our apartment after his job and assembled the table. He took only 50$. Although manager of the store was not helpful at all and he said that he can not do any thing for me until next week but still I'm satisfied with Arrow for their kind and helpful staff.
- Approximate cost of services:
- $50.00
- Company Response
I'm glad Israel was able to help you and go beyond his daily duties. As all our trucks were already on the road that day, Israel lives close by your area and was able to stop by after his work hours. He is a valuable employee and am glad he was able to help in a difficult situation. Michael M. - Sales Manager