E&P

We signed a contract in may 2022, on December installation date was scheduled for Dec. it was canceled less than 24 hours on us but was reached and a credit of $200 was promised to us for inconvenience. It is now mid February abs they did not update our account to reflect this credit, they do not answer any of my emails asking them to update and follow up. Multiple times, multiple people, nothing! What kind of company does this! No accountability, no honour, no customer service. It clear the promise of $200 was never intended to be applied snd hence they do not respond nor update my account. Is $200 more important to them than say return customer or happy customer! Absolutely will not be returning and will let all my neighbors know. Be ware buyer of their non existent customer service, read reviews not juts here.

Our story is very similar to Tom's, there is not one room in our house that did not have issues. Kitchen, which was upgraded almost $20K was strached and their "fix-up" was with a black marker on BROWN cabinets. The marker is shiny and does not blend in. We had a hard time having them repalace the doors and even the ones replaced, did not match in shade so, we gave up and now have sratches. One items that has been a major issue for us is the metal decorative piece outside the window which is loose and bangs everytime it's a bit windy and thus, we cannot sleep in our room. For a year, i've been trying to get them to fix this - simple- replace or screw it in, and nothing, no response even after the lawyer got involved. Homeowners should know that they will not get any post purchase service. Go with anothe builder, even Mattamy is better as they at least try and resolve your issues

We too, got this company from the builder and they seem to know what they are doing or at least what they are selling however, after the sale experience was not the best. The reason for that is that wen i contacted Angela (twice) about getting information about additional charge and how to use the equipment, she NEVER called me back (i left two messages). You'd think they would continue providing service after you are contracted with them for 5 years...i had to wait and wait and then contacted the general line since Angela does not bother with calling back (poor customer service, at least transfer my voicemail to someone who would call me back). For that reason, i do not think i would want to stay with them after the 5 years contract is over.

We found Rohaman to be the most reliable, dependable, affordable and supportive! He was continuously supportive of the repairs and provided good advise and thanks to him, we were able to fix the stairs on the last minute notice. Thank you Rohaman and Shaheer! I can't wait to have you re-do our new stairs! Your work and support is appreciated and valued!

Vule from VuleTiles was the most responsive of all other contractors that we contacted. Not only did he call back/emailed same day, he was ethical, friendly, not pushy and his work is amazing! He did our backslash on time and it is beautiful! He was supportive through the entired process by assisting us in our decisions and advising us where to purchase tiles. His work covered up the mess that the warrantly team on this new home didn't clean up and thus, the kitchen looked better! Would not only recommend to others but, would use him again with the next move. Vule is very peaceful, ethical, kind person who does an amazing job with tiles