An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
Having some knowledge of sales and service, I am extremely motivated to share my compliments with you and your team. Earlier this week, I found myself in need of replacing my 24 yr old Lennox “pulse” furnace. I contacted your company and was promptly connected with Jerry, your sales agent. He was very thorough in analyzing my needs, explaining available models , costs and financing options. He was also very helpful in outlining the process an timelines. And as it turned out, you exceeded my expectations. I got a call from the install crew with 24 hours and had my new unit in place, 24 hrs after that. Adam and his partner were tremendous and did a great job of identifying the install challenges of my home and told me exactly what they needed to do and how long it would take. Again, I arrived back about 4 hours later and it was done…PERFECTLY. They told me someone would be by to pick up the old furnace and leftover materials. I was thrilled! A few hours later, as this was Halloween I was concerned that the old furnace hadn’t been collected from my front walkway. I called my sales agent, Jerry. He made a call and within 45 minutes the crew was there and cleaned up everything as our first trick or treater arrived. Clearly my experience was absolutely fantastic. Please share this with your team as I was just blown away. Scott
- Approximate cost of services:
- $5,000.00
- Company Response
Thanks for choosing Reliance Superior! We appreciate your business.