In 2006, we had our driveway, front walk and side walk to the backyard all done by Patterned Concrete. The work was well scheduled and completed on time. We were thrilled with the results and had a lot of great comments from visitors and neighbours.
In 2010, we had a couple of issues with the sealer not adhering properly and two small cracks on the driveway. Susy, the customer service person at Patterned Concrete, looked after us in a very timely and professional manner; never once asking us to pay more. Unfortunately, after a few more years, the finish was a problem again, and in my view, this where Patterned Concrete separates itself from most other home renovation contractors. Instead of perhaps telling me the driveway was now over six years old, they told me there was a new type of sealer on the market, that would adhere better, not build up and would last longer. In order to put this product on, they would need to strip out the old sealer. I fully expected that they would charge me for some of this, but they didn't. The owner, Dino, called me personally and told me this was their issue and they would see it through. The work has just been completed by their technician, Luca, and we are delighted with the results. Our driveway looks like new. You wouldn't know it was over seven years old!
We are also delighted with Patterned Concrete. Although there were a few small issues, we didn't have to chase them, they stood by their work and didn't try to charge us. As a result, we would highly recommend their company to anyone looking to have impressed concrete work done. If we ever move, we will call them again!