I was not going to provide negative feedback on just the mess left around each vent and all of the fallout from cleaning in our furnace room, but when I realized that Steve and Jason LEFT MY BASEMENT WINDOW UNLOCKED, I felt compelled to share my experience. This is very unprofessional and risky. They also installed a new thermostat and it was in farenheit. We had to contact Honeywell to change it to Celcius. For these reasons I would not recommend them nor will I use them again. These reasons outweigh the knowledge I was impressed with. Most furnace cleaners are knowledgeable... One never knows what they are going to get when using a new service provider so I went on these ratings...
- Approximate cost of services:
- $521.00
- Company Response
We are disappointed to hear that you did not have the best experience with our company. As you mentioned our technicians are very knowledgeable about furnaces but on the rare occasion do make human errors. We apologize if the window was left unlocked that was obviously done in error and we will be sure to be more diligent in the future. Thank you for the feedback we will use it to improve our services.