Excellent - Professionalism/Customer Service/Quality
DISTINCT HEATING I believe that it is important to share positive or negative information about contractors that do work for you as it tends to benefit all consumers and forces contractors to work to a higher standard in quality workmanship, products, customer service and ethics. Companies like Distinct HVAC need to be recognized for their efforts in these areas and great work in the community. After talking to several HVAC companies, there left no doubt that I should go with Distinct HVAC. From the initial meeting with Nate right through to the actual install and clean-up what I got was nothing short of phenomenal! Satisfied beyond expectations. I myself am considered to be a very particular consumer that asks for a lot of details (I have a technical background). Some would say I am very fussy. I just believe in getting the best value possible for the money I spend (not necessarily the cheapest). Before the actual install, I did call Nate numerous times to get clarification on every detail. Distinct HVAC were not the cheapest, but I just believed are among the best, if not the best in Calgary. Nate is very knowledgeable (as are the people working for him). He is quite capable of going into every technical detail and aspect if one wanted that kind of thing. We were looking to replace our 15 year old mid efficiency furnace with something a little better. Nate was not the least bit pushy and was perfectly willing to install what I was originally looking at, but after having all the details explained (pros/cons, cost/benefit etc.), I decided to go for the best high-end furnace that he recommended for what I wanted to achieve. I also got a replacement for the A/C coil in the furnace to match with the furnace because it was never done right. It was originally installed by one of the biggest, recognized HVAC companies in Calgary). I told Nate, that I wanted to also upgrade my thermostat to something better even though I already had an electronic programmable Honeywell. He suggested something that I did not know about (not Nest). He is personally familiar with the thermostat he suggested and had me go out and buy it myself to save money (even though he sold and installed a much more expensive professional grade Honeywell). It’s quite obvious that he is extremely honest and ethical and actually does believe in quality of product, workmanship and customer service. I also had them install my new thermostat and set everything up. Nate, as well as his crew, Landon (and I believe Ed) that did the work at my place were thoroughly professional, friendly and great to work with. They were very respectful and paid attention to detail and left everything very clean. Final invoice was exactly the same as quote even though the actual install was extremely challenging. Offered to pay more but was declined by Nate. I knew how difficult the install was. This is honesty and ethics! Anyone who sees the installation will immediately see that the workmanship and quality of the install is superior. Many features of the installation go beyond the basic minimum requirements. The entire heating and humidifier system (have not had a chance to test the A/C yet) works perfectly and is very balanced and comfortable throughout the house. I hardly hear it running unless I go to the furnace room and it continuously maintains a very comfortable level in the whole house. It seems to hardly be running and I’m sure will definitely translate into significant heating/cooling savings. I am recommending everyone I know to get an estimate and talk to Nate if you are in the market for anything HVAC related. You won’t regret it. There is a reason why these guys are rated so highly and have great reviews on Homestars and the Better Business Bureau A+ rating. Note: I don't know Distinct HVAC or Nate from the past before this experience with them. Sam Y. Calgary
- Approximate cost of services:
- $7,234.00
- Company Response
Sam ~ I don't know what to say except THANK YOU! You have spelled out exactly what Distinct aims to achieve for each of our customers - both for installation and for service. There were some challenging aspects of the install in your home but we also stand by what we quote. We expect to work hard for what we do. That will sometimes translate into - as you said - not the cheapest in town, but we will not cut corners either. Any customer can expect to get the very best quality of product, service and craftsmanship from Distinct. Sam, again, Thank You for trusting us with this install and in your home. It has truly been a pleasure! Enjoy your new system!
