It's very stressful when you don't have hot water. After a hot water tank had been installed in 2007, it took 5 home visits to hear that the hot water tank had to be replaced. The frustrating part was to hear that the entire ventillation system had to be replaced to meet the new code restrictions. Interesting thought considering the finished basement ceiling was finished, covering the ventillation system needing replacing. Although the tank is rented, the cost of the new system had to be paid by the owner of the house. It didn't seem to matter that the tank installed in 2007 was obviously a dud.
- Approximate cost of services:
- $400.00
- Company Response
Hi Sue,
I am a part of Direct Energy's public relations team. I understand you had to replace your gas-fired water tank recently, which required replacement of your venting. In Ontario, as of August 1, 2007, the TSSA implemented new national code requirements for venting as follows:
- all new natural gas or propane installations that incorporate plastic venting will be affected. This will not be retroactive in nature. New installations of appliances, as of August 1, 2007, shall comply with code requirements necessitating that plastic venting be certified to ULC S636 and this will include replacement appliances. For example, if a water heater is replaced with a new water heater, the new water heater must comply with the code in effect when installed. (http://www.tssa.org/CorpLibrary/ArticleFileMain.asp?Instance=136&ID=65F7D6EDE0924C4CA862752B71C8168D)With regard to your question around the number of visits required to replace your hot water tank, I'd be happy to open an investigation with our operations team if you wish. In order to do so I would need your address and phone number, which you can email to me at the coordinates below.
I look forward to hearing from you.
Thanks,
Crystal Jongeward
Direct Energy
P: 416.590.3248
E: crystal.jongeward@directenergy.com
www.directenergy.com