I contacted Reid based on reviews from Homestars and he definitley lived up to his reputation. He was super friendly, willing to provide advice and information and did a great job on our carpets. We have really light beige carpets with two small children and a little dog. We've schedule him to come back. He was great.
We built with Excel in Paskapoo. We have learned the hard way that just b/c you pay additional for upgraded features doesn't mean the quality is there. We had a really positive experience with Excel except for one big issue - our cabinets which we paid several thousand dollars to upgrade to solid wood panels - started peeling and lifting in the kitchen and bathrooms within the first year. Drawer panels and side panels were replaced, then not even two years after possession the cupboard doors started doing the same thing however b/c its now past one year neither Excel nor Decor will work with us on it. We were told by Decor at the selection that we were investing in quality cabinets but we've ended up with drawers that are different shades of stain than the cupboards, cupboard stain that is lifting and peeling in several areas and parts of our ensuite that they tiled b/c they didn't want to pull out the cabinets to fix them. I would recommend asking lots of questions about warranties etc on "upgrades". We definitley wish we would have pushed Excel and Decor to replace everything when we all realized there was a problem with the stain they originally used instead of trying to be reasonal and let them do it in pieces. We didn't think we would be in a situation like this with Excel, just a warning to be cautious.
