Dan from Milton

I was informed about Dome through another contractor who is a relative of one of my co-workers. I was informed that my attic area contained vermiculite insulation and the need to have it tested and possibly removed if it did test positive. On my first phone call to Dome, I spoke to Arsheen who very politely explained to me in detail the procedure of getting samples, where to take the samples for testing, and what would have to be done to remove and reinsulate, if we wish. I knew after I got off the phone that I was dealing with EXPERTS. We made the arrangements for Robert to come out and get the samples for us and he arrived right on time and wasted no time in gathering up four samples and taking pictures of the condition of my attic. After cleaning up what little bit of droppings happened to fall from the attic opening, he again proceeded to tell us about the procedure of removing and replacing the insulation, exactly how Arsheen had explained. I asked him about his equipment that he uses and found that all his equipment is designed and built by him for these jobs. Now, I am a tradesman, a millwright, and when I listened to Robert I knew that he knew exactly what he was doing and the goals he was setting for this business. Anyway, the testing was done and it came back negative but we decided to remove it anyway. Once again I made the arrangements with Arsheen and a date was set. My wife was at home working in her office that day and she met with Robert and his team who arrived promptly on time as arranged and the job proceeded. Not once did they disturb my wife in her office. When I got home from work they were just finishing up and I had a chance to see the equipment. I was blown away at the equipment that Robert had built. It really was a sight to see. I watched the team work and they made every move count. After they cleaned up we had a chance to talk. They all were a very polite, courteous group and explained everything that they had done. I must say that they are also contortionists to be able to get into the attic through roof vents the way they did. They arrived back the next morning, exactly on time as scheduled and installed new breather vents and blew in the new insulation as was explained to me. They came into the house and vacuumed up any debris that had fallen through the attic entrance in the ceiling , cleaned up all around the outside and off they went. That same day we received an email from Arsheen, a copy of our invoice, and a statement of what was done at our address. Now at no time was there any discussion of any added extra hidden costs, more time needed or anything else that sometimes occurs when jobs are being done in your home. I feel very fortunate to have been given the opportunity to do business with a group of professionals like this. Robert, Arsheen and the team members really are second to none, and if I was to rate Dome on a scale out of 10, it would definitely be a straight 10 out of 10 hands down. Thank you for all your help and expertise in taking care of our problem and I will definitely recommend you to other individuals who may need your assistance in the future. Thanks again for everything and I wish you all the best in the future. Cheers.