Craig from Vancouver

Here is my honest, unsolicited review of Vega. First, the good: - They picked up my stuff within the window they said they would, and dropped it off within the window as well. This was in contrast to Atlantic when I moved out to BC, who were days late on both ends, and hours outside the window on the day they did come. (Cited "traffic" as the reason ... thanks). - The move took 2 weeks, which I think was reasonable for cross-country. Again, Atlantic took a month to do the same. - My stuff was undamaged, although I packed it well myself and did not send any furniture (I learned my lesson on the way out). They did ignore my "this side up" writing on the boxes though. The bad: - I thought my goods weighed about 500 lbs, and MERT quoted me $508 for the move. When I got the bill, it was for $820.38. The reason was a scaling charge ($45) that he never mentioned, and a scaled weight of 920 lbs!! Of course I looked into rescaling, but the policy is ridiculous. You pay $250 to have it weighed at a time of their choosing, and you have to be available to come by with 30 minutes notice to witness it. Uh, no thanks guys. I received shipment and weighed the goods myself with a luggage scale, and got 520 lbs. The delivery guys were savvy enough to force me to pay before unloading, otherwise I wouldn't have paid at all. So, I took a video of myself weighing everything and called MERT. He referred me to Sam, his manager, whom I was able to get ahold of quickly. I explained that I had these videos, and hoped that there was just some 'mistake' and someone had written down 920 instead of 520. He did some estimations and said "23 items at 40 lbs each is 920." I said half of them weighed 10-15 lbs so that estimation is horribly biased, and he immediately offered me $200 back, which was promptly paid on the CC. In conclusion, I paid about $100 more than expected, although I was happy with the resolution. Based on the other responses here, I think Vega probably does not actually bother to weigh your items, and just estimates it using a formula such as the one Sam used. Of course, expect it to be higher. I suggest weighing your goods ahead of time and making it clear to them that you know the weight. Perhaps that will force them to be honest. order # 3783