My washing machine broke on a Wednesday morning so I called Vlad and he was very honest about not being able to look at it until the next day and understood if I wanted to call another company to see if I could have them fix it that day. I said OK, I will try another company. I ended up not being able to get another company to come out so I called Vlad back and scheduled him for Thursday morning to meet with my husband. When Vlad got there he was very knowledgeable and took the time to explain what was exactly wrong with the machine and quoted him the price to fix it. It ended up being the transmission. Again, he wasn't pushy or rude and gave my husband time to think about if we wanted the washer fixed or buy a new one. Even though our washing machine is 13 years old, he said we had the Cadillac of washers because they don't make them with all of these functions anymore. So we did some research and he was right, the cost to fix it was the same cost to buy a new basic washing machine that didn't have any of the features we wanted so we decided to fix it. I made an appointment for that Saturday at 9am and for some reason between Thursday & Saturday I got in my head that the appointment was at 10am so I set my alarm for 9am. I checked my calendar and noticed the appointment is at 9am, not 10am and I jumped out of bed looked out the window and there he was unloading the van, right on time! Luckily I had time to splash some water on my face and ran downstairs right before the doorbell rang. I opened the door to him and his son (in training). I'm sure he could tell I had just woken up but if he could, he didn't say anything (very nice). Again, he was very courteous and explained everything that needed to be fixed to me. At the end he ended up charging me less that he originally quoted my husband. So far my washing machine runs better than before.
- Approximate cost of services:
- $600.00