Mike in Richmond Hill

I had an 17 year old Takagi unit that I could not get parts for and no one wanted to fix. One tech even called it a relic. A tech who does not service where I live recommended that I call Richard at Coretemp to see if he could help me out. I called Richard explained my situation to him. He did some asking around and called me back about a couple of hours later. My tankless unit was too old and too hard to get parts for. It was also ready to fail. We found this out when they pulled the old unit out and we took a close look at it. I had gotten quotes from 4 other techs all selling the same size Rinnai unit. I asked Richard what he thought of Rennai and the unit that 4 other techs had recommended. He told me that Rennai is a great company that stands behind their products but he would not sell that size Rennai unit in my house because it was way too big for my 1100 square ft house. Right then I new that this was the guy. He could have suggested the same unit as the other techs and I would gone with it. He suggested at unit that was "right sized" for my house and needs. He installed a unit that was less expensive for me. He could have made a bigger profit off of me by selling me the bigger unit but he did not. 2 days later Richard and Eric showed up to install my new tankless unit. They were done in 4 hours. Richard and Eric make a great team. They are friends and coworkers. They have a great energy together. The Rennai unit that they installed is amazing. I get hot water at every tap now. The old unit would not turn on for 1 tap that had a flow restrictor in it. It is so hard to find honest, friendly, experienced and knowledgeable techs now. I have worked in the service industry for over 36 years. Richard and Eric remind me of the guys that trained and guided me. They are everything that you want in a tech and more. Thank-you Coretemp for reminding me that there are good people and good companies out there that care about their customers not just about the money.

I decided it was time to upgrade my old water tank to a tankless unit.I gave a call to Express Rooter Plumbing on a recommendation from my brother. He had the work done a year ago. Called them up. Made an appointment to have them come by for a look at my plumbing setup and the work needed to be done. Martin came by in the evening a couple of days later. We discussed what I wanted,what I needed and what I will need for the future as I have 2 kids. Martin was very informative. He did not push anything on me. Gave me all the info I needed and said that he would email me a quote. The quote arrived 2 days later I agreed to the work and they arrived a week later to start. A very professional job. Martin and his partner were here for a full day doing the install. Everything outside the work area was covered in plastic to protect them from the dust from the drilling. The room where the unit was installed was cleaner after the work then it was before they started. The next day Northwood heating came by to do the gas line and install a new humidifier for my furnace. After they were done all is great. I even received a couple of follow up calls to make sure that all was good. The only problem is how to get my teenage son out of the shower now that the hot water will never run out. Awesome job done by great people who really care about the customer.