Reviews

0/10

The service technician came to fix my wall oven, for which new parts were needed. Joanne on the service desk ordered them the following day, and I paid 80% of the costs up front. I was told the parts would be available within about a week. 4 weeks later, now a week before Christmas, with zero follow up from them, even after I have made repeated calls, I am still without my oven. When I call I am treated rudely, even though I have continued to be as patient as possible. I am told that the part is not available yet, however after asking for the part number I managed to find within seconds online at a local supplier ready and available! They, especially Joanne, are rude, incompetent and the worst service I have ever had. I have never felt the need to post a bad review but this company deserves this one. Dacor should not have them as a licensed repair facility.

Approximate cost of services:
$800.00
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10/10

Steve's team always do a great job. Their customer service level is very good. The crew are always clean and tidy and make sure everything is in order and checked before they leave.

Approximate cost of services:
$400.00
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Company Response

Thank you so much...Pleasure serving you!