Home Owner from Calgary

This summer we asked Gutter Dr. to check our gutters thoroughly to inform us if there were any problems with them and in the meantime, asked them to fix a few leaking corners and clean them if it was required. We were informed that no such repairs were needed for the corners we had spotted, instead they fixed some other spots which we do appreciate. However when he said he was done and got his cheque, I did double check with him if he went through all eavestroughs and gutters as he was expected to and he expressed my husband did not show him the other corner with the issues and he forgot to check one side of the house!!! While when at the first point, I called them to make an appointment, I had requested for a thorough investigation for any problems or issues. Anyhow, for some reason he rejected to fix it (the eavestrough was leaking and was kind of detached from the roof); he might have another appointment or so, and asked us to call their office to make another appointment. The next day I called the lady to ask“1- a general question: if their guys are not supposed to check all the gutters/ eavestroughs when they come to the site (as customers expected)” and “2- simply to make another appointment with the same guy; and of course I was going to pay for that!!!”. Suddenly she raised her voice on me and said she would talk to the guy why he did not finish the job and would return my call! Of course she didn’t and after a few hours I called her again to make another appointment with that guy to finish what he was supposed to do at the first point. Again she raised her voice and said “You and your husband should have figured out what you wanted and…”!!! To me as a costumer who just called to make the clarification why the job was not done as it was promised to and to make another appointment, it was so insulting, rude, unprofessional and unethical! I interrupted her - as it was not acceptable to me to listen to her disrespectful tone- to ask “Mam, I have a question for you! Are your guys supposed to check all gutters or not!?” and again same unpleasant voice tone. In general very disappointing! Eventually she said she asked the guy to call us and talk to us! Obviously the guy never called and of course even if he did, after that unprofessional attitude, we would have never continued our business with them. Couple of weeks later, we had a crew in our house to do some constructions and as the gutter above their head (the spot which had been inspected by Gutter Doctor’s guy and reported as ”a corner with no issue”) was leaking, they had difficulties to do the job. Anyhow thanks to the very professional crew who saw the problem- even before we mentioned it- , brought it up and repaired it as per our request. I would not recommend Gutter Doctor at all to anyone and if any friends or neighbors ask me about them, would definitely hear negative feed backs from me.