Its amazing how this client has the opportunity to slander a company by leaving out most of the truth of what actually happened.
Here's the truth: The client made adjustments to the granite pieces during the installation (if your an educated consumer, you would understand that the granite pieces are custom made to fit your kitchen and they cannot be altered after a measurement takes place). We spent 2 hours measuring this job, which the client also signs off on our measurements. During the install, she changed her mind on sizes she approved during our measure, her husband told me this in a conversation I had with him the next day.
The bottom line is, if you hire a company to perform a service in your house, read their contract, its the clients responsibility to do so. Just for the record, we came out to your house to remeasure when your appliances finally arrived, but did not charge you as it is our right to as stated in our contract that you signed.
As for the faucet hole, it is drilled in the correct location as per the client. It cannot be altered because of the wood window sill that interferes with your goose neck faucet.
After so many years in this business, it still amazes me that we deal with the ignorance of some clients. This client obviously decided to leave out the truth in this review which obviously degrades our company. I would challenge this client to verify her story up against the thousands of projects we have completed for very satisfied clients.
Lets all decide to leave this one in the past, it should be obvious to everyone that the client has taken the defensive and is clearly leaving out the truth. Not to mention that this situation is under investigation by Peel Police based on the RACIST comments the clients husband made directly to me. Pretty indecent of him if you ask me. Now that I know the type of people we are dealing with, I would have never taken on this project and would never associate myself or my company with this type of client.
Yet again the client is lying. It's obvious to say as any outsider looking in, that this client has fabricated a story and possibly living a double life or has 2 different husbands. At no time, did we have any negative comments about the client, but I do know that the clients husband is a racist, based on the verbal comments he made to me. As I stated earlier, Peel Police are looking into this matter. I would rather not comment any more at this time.