I contracted Avalon Granite and Marble to fabricate and install our kitchen counters, I picked the slab at Milestone in Vaughan, so I knew exactly what the slab looked like. When Avalon installed the countertops, they installed and left without cleaning off the marble dust. When I cleaned it, I noticed a corner had been broken off and glued back on. I called Daniel, the owner, at Avalon and they refused to replace the countertop, claimed the slab was originally broken from the source store, and most unbelievably, claimed that I had said I liked the 'natural look' and therefore the break that they had glued back on was not a big deal. Then Daniel, the owner, hung up on me. These guys are unethical, and dishonorable. They do not do the job well. I would never do business with them. For something that we paid $3000 for, I will have to replace this counter at my own expense. DO NOT DO ANY BUSINESS WITH AVALON. You will end up with a broken counter too.
- Approximate cost of services:
- $3,000.00
- Company Response
Hi Henna,
We are very sorry for the negative experience you had with Avalon. It is now under new ownership, and we would love to provide you with some type of compensation for what you went through. Once again, we do apologize for what occurred, and we would like to show you that at Avalon, we stand behind our service with certainty.
Regards,
The Avalon Team.