Dada from Saskatoon

Dear Readers, please read my review but also the recent reviews below of this company - MULTICITY, before you decide to hire them. I completely REGRET not reading the reviews, before I hired Multicity. I so regret it !!!! I have dealt with many moving companies in the past, I have moved several times across the world and moved around in Europe and Canada, BUT I never ever experienced such rude, unprofessional, incompetent, unfriendly and awful customer service until I hired Multicity. At the beginning they are all very polite, friendly and professional...no doubt about it, BUT.. DONT BE FOOLED, because once they come for your belongings...that's it !!! The nightmare begins ! Customer service with Multicity went from GOOD/POLITE to HORRIBLE, TERRIBLE AND VERY UNPROFESSIONAL service ! And the person who calls himself the manager - Brock, wow...where did they find him??? WOW !!! What a joke ! And how is it possible someone like him, can be in a position such as a manager ??? Who offers such poor, terrible, horrible, awful and unprofessional customer service to their clients ?! Plus, every time I would call the office, (AFTER they took our belongings), Brock the manager, could never give me a concrete answer of WHERE were our things or WHEN would they be delivered to our new home? And would you believe that, every time I called the office to speak directly to him, when I was still on the telephone talking, he would LITERALLY hang up the phone leaving me hanging...on the phone. Unbelievable ! And you call that customer service ?!?! WOW !?! Before Multicity came to pick up our belongings at the house, Brock himself and the Sales Rep Meghan, were very polite, friendly and CONFIRMED several times over the telephone to me... assuring that our belongings would be delivered within 7 to 10 days at the destination, WITHOUT COUNTING THE SUNDAYS on the calendar - NEVER HAPPENED !!! And that was when our NIGHMARE began...when they took our belongings. From day one, they gave us their word that our things would arrive within those 10 days...They were late 10 days !!! My family and I (we have a baby) had to live on hard wooden floors in an EMPTY home for 10 DAYS STRAIGHT !!! Because we couldn't afford to be eating out EVERYDAY and stay in a hotel, we had to buy extra things to have, in order to SURVIVE with our baby !!! Such as air mattresses, utensils, bed sheets, towels, plates, pots, cups, pans, things for our daughter, etc. - ALL EXTRA EXPENSES which could of been voided if Multicity had been honest and a reliable company. We trusted this company and its been nothing but a total nightmare, with everything...from their customer service, to the day they delivered our damaged and broken items, they CAUSED during the move. The sales rep told me that we would be up-to-date with where our things would be at all times in transit- NEVER HAPPENED !! I was the one who had to call the office several times and majority of the times I called the office: or No answer, or no employee knew what was going on ? Or where our belongings were or when would they be delivered? NO ONE KNEW NOTHING. Plus every time I spoke to our sales rep she would say: okay I will look into that right away madam and I understand your frustration, I will call you right back today - NEVER HAPPENED !! They say they will call you back but they never do and forget the emails, because they really don't bother to reply back either. Now imagine our frustration...in an empty home with a baby...no furnisher, no items, no pots or pans to cook...no nothing !!! All because Multicity did not comply with their word when we first hired them back in August this year. Plus, the say no hidden costs...well I disagree because we were never told we had to pay for extra packaging such as the TV the movers packed and other items. Sales Rep said it was included with the quote. And their inventory sheet was totally incorrect and I did not sign it. Furthermore, when we got our things (10 days later), I was told by the sales rep and the manager that we would received our receipt of payment together with our Scale Ticket - NEVER HAPPENED !! The Driver who delivered of things, said sorry madam but I don't have nothing to give you.. you will have to contact Multicity to claim your paperwork. Which I did ! I called and email them many times throughout that week and after several attempts of calling and sending email (plus all the stress I went through)...I finally got our receipt, BUT still till this date, NO Scale Ticket to proof our weight. Nothing. The only information we have of the total weight of our things is on our multicity contract where someone wrote on contract the weight but where did they get the number?? So I called and said to the sales rep, so tell me, where is the proof of my weight ? Where is the scale ticket with my name on it? She would always reply with the same answer, I am still waiting for the reply back from the other company who delivered your things. I will email you right away, once I receive a copy. Well...its been now almost 2 weeks that I have been requesting our scale ticket... and still nothing. No email. No calls. No nothing. So my advise to the new clients is - if you care about your personal belongings and don't want any headaches or problems or extra expenses...THEN STAY AWAY FROM MULTICITY !! If I still haven't convinced you with my horrible review above, then have a look at some of our pictures that we took when we received our things. Our hearts were broken because most of our furnisher was engagement gifts and now they are destroyed or broken. We filed a complaint regards to our damaged items, and their reply was, we will get back to you after 3 to 4 weeks. Huh..if they are like their deliveries dates, than I can see that it will probably take them 4 months if not more to get back to us and that is..If they will compensate us for all our trouble, losses and damages caused by their company.TOTAL NIGHTMARE, that we are still going through unfortunately. KEEP AWAY !!!!! There are many more other moving companies !!!