The good: Jason was very professional and very pleasant to deal with. He was very organized, was constantly in touch on the phone and via email and tried to address our concerns when we had some. We were told to send them paint chip code for the paint colours we wanted. The crew showed up on time to start the project when we wanted them to.
The bad: We had asked for the stucco ceiling in the living/dining room to be painted. After they spray painted it, the wet stucco started peeling off from the ceiling. We were told that they'd have to scrape the stucco off, patch the ceiling and repaint it as a flat ceiling. Jason said there would be no extra charge for that. We were okay with that, but didn't like the fact that it would extend the project by a day. Then they proceeded to paint the walls. AFTER painting the first coat, they told us that the paint colour we had picked was too light to cover the existing darker colour and that we would need more paint. We were not happy about that. They should have made that realization BEFORE putting on the first coat of paint and suggested a primer instead. We had also asked them to sand and stain the wood deck railing in the backyard. They did not sand it and simply applied a thick layer of stain over the existing stain. Luckily, other than the stain now looking like solid paint, it looked okay.
The ugly: The crew came back the next day to finish the ceiling that they had scraped and patched the day before. They had to sand it smooth. They did not protect the work area and as a result our ENTIRE house was covered with dry wall dust!! There was dust in the bedrooms on the second floor, on all of my son's toys in the family room, even inside the kitchen cabinets... simply EVERYWHERE!! They also got paint on the carpet and on the baseboards. They did clean up the paint off the carpet and Jason offered to have them come back to help clean up some more. We had to refuse the offer. We did not want them back in the house anymore and we could not take yet more time off work to babysit them. It took us 3 days to clean up the entire house.
I have to say that the freshly painted walls look good and the now flat ceiling looks good as well. But the sloppiness of the crew completely turned us off!
If you have the time to babysit the crew full time, then it may work out for you. However, they are professionals and should not need to be fully supervised throughout the project.
No, we will not be hiring them again and it is very unlikely that we will be recommending them to any of our friends.
