Eastern Eavestrough provided a free quote and I was so impressed with Issacs professionalism and genuine manner, I didn't get any more quotes and hired his company. The men that did my eaves soffits and fascia were hard workers (despite the heat) professional, extremely pleasant and they did a phenomenal job. But, nobody showed up the next day or the day after that to complete the job despite Issac telling me the job would be complete in a day and a half. No call was made to me regarding this, I had to call the company. I was not impressed but I let it go. Issac arrived at my house after the work was done with a whole new attitude, he was abrupt, showed a bad attitude when he felt I didn't understand a question he asked me twice and didn't ask me if I was satisfied with the job, just if I liked the color. He was not the humble and genuine man I met during the quote. Upon his inspection of the job he found several small screws left from the job and made a huge deal about this finding telling me he was going to reprimand his employees for not picking them up. A very small deal to the receiver of professional workmanship but the huge deal was the owner not taking 10 seconds to phone me and tell me that my work was not going to be done on schedule. I will not recommend this company despite a friend asking for the business card, not because of a few screws on the ground but because of the abrupt change in attitude in the owner once the job was done and making such a huge deal about his employees leaving a few small screws on the ground when it was his behavior which turned me against this company.
- Approximate cost of services:
- $2,000.00
- Company Response
Nancy,
We would like to take this opportunity to apologize for the breakdown in communication between you, a valuable customer, and our company. We have a separate crew, specializing in the eaves installation and they were held up on another job and could not make it to your house the same day the siding crew was finished. This is a very busy time of year for us but that is no excuse for not keeping in prompt contact with our customers, so once again we are very sorry. As for Isaac's abrupt manner, this comes as a surprise as he usually goes above and beyond his customer's expectations. Unlike other companies that hire salesmen, Isaac brings his 30 years of experience directly to every customer. Isaac makes sure every job is completed to his satisfaction and this includes the cleanup of all materials. The screws and nails he picked up are potential safety hazards to bare feet and pets.
We are happy to hear that you found our workers to be "professional, extremely pleasant and they did a phenomenal job".
Thank you for the business and please contact us if you have any concerns with your job.