Paul

When we have a furnace or water heater issue, Coretemp is the only company we need to call given next level customer service. I reached out to Richard New Years weekend after our water heater started leaking and giving error codes. Richard quickly responded to my initial phone inquiry and after some back and forth troubleshooting including photos of the old unit leaking it was deemed to not be worth repairing - faulty heat exchanger and beyond the 12 year heat exchanger warranty. Maybe I should have flushed it more frequently - which we will do on the new unit (just by a decent pump, connector hoses and a bucket and 4 jugs of white vinegar). By the end of the day he was able to prioritize an install for the first of the week. The start date was confirmed the day before and Eric and Tom arrived as scheduled. Even though it was the holiday season he made the arrangements for a priority install which we greatly appreciate. Thanks to Richard, someone you can trust to provide an honest opinion and assessment with competitive pricing and skillful, pleasant and courteous installers Eric and Tom for a great job putting in the Rinnai tankless unit. The install is clean and professional and works great. Our experience with Richard has been excellent going back about 13 years now and highly recommend Coretemp if you need a new furnace or tankless water heater at your house.

The 20 year old eavestrough on the back of our house came off in the wind last week so I went looking for someone to help us. Of all the companies contacted Maxima stood out as they did not try to overcharge for things we did not need like oversized 6" eavestrough and larger downspouts. I did ask about larger downspouts and Gennadiy confirmed what I thought - that these would be overkill for our application. I requested a quote on a Sunday and Gennadiy got right back to us same day with a fair price. It was also the best price that we recieved from the other firms contacted. Four days later (and only 2 days after giving him the go ahead) the job is all done and we could not be more pleased. Maxima confirmed the color earlier in the week and it is a perfect match. The installers arrived as promised, were friendly and polite, and cleaned up all the mess. The downspouts are slightly larger now (3" and 3") and I know that this system will last a long time. Thanks Gennadiy and team...a very satisfied customer who will gladly recommend you to others.