David Hazell from East York

We had several screens and windows that were not closing properly due to improper installation under a previous owner. We also required replacement of two basement windows which were of very poor quality and posed a security risk. Chris and his son fixed the windows with problems quickly and with little fuss. There was an unexpected issue with the size of the new windows Chris ordered for the basement, which led to the windows having to be boarded up for 10 days while he reordered new ones. While this was not ideal, the manner in which Chris dealt with the issue (giving a clear timeline for replacement and sticking to said deadline, as well as agreeing to absorb the extra cost without even being asked) means I feel comfortable in awarding his company the highest score. Unexpected issues sometimes crop up, but it is the way a contractor handles the situation that is important to me. Overall, Chris and his son were professional, punctual and carried out good quality work. Should I have any further need for work to be done on my windows, I would go back to them.