SHERRY Armstrong from Milton

We at Brampton Hardwood Flooring are very sorry that Sherry feels this way. As our customer's have come to know, almost everything we sell in our store is in stock in one of our two giant warehouses. We differ from our competitors as our on hand inventory is the largest in Ontario, so that in addition to the best prices our customers can also enjoy the added value of "cash and carry", which means not having to wait for their wood to be ordered and delivered to the store. To maintain this benefit for our customers, we have a large staff of warehouse employees that right after purchase will pick the order from one of our warehouses, prepare the boxes for pickup or delivery, and then move the completed order to a separate area away from the general inventory. This occurs whether the customer is picking up right away, or at a later date (to ensure that the product will not mistakenly be sold to another customer). We of course cover the cost of this service for our customers, and only ask in return that the customer does their part and ensures that the measured quantities purchased are accurate. If not, our work doubles when an order changes after being picked, prepared and set aside. When a customer makes an error in calculation and then wishes to correct it, we of course wish we were able to cover the additional expense even without any fault on our part. However, to do so would increase our overhead to the extent that we could no longer provide the same great prices and service that our business has become famous for over almost 30 years. Thus, we have no alternative but to charge a small restocking fee to cover this added expense. The restocking fee is not a surprise to our customers, as it is well publicized on signs throughout the store, on the counter of the cash-out desk and on the sales receipt. We always try to do all we can to accommodate all of our customers, including Sherry. We hope she can understand our position and we wish her all the best.