CFoggia

Working with small outfit contractors is always a gamble - and Ruscan Doors reinforces that stereotype. My grandmother, a woman of 84 years old, hired Ruscan to replace her side entrance door, as well as the interior trim surrounding the door. In good faith - which, as a contractor myself, used to mean something - she paid in FULL and was all but accommodating to each and every one of their excuses along the way. Being an elderly woman with a limited grasp of the english language, she tried her best to be understanding and patient. After numerous, exasperating phone calls and follow-ups - after 7+ MONTHS of no response and no follow-up (and technically, still counting) - she gave up. Personally, I gave up also - being met with a disinterested clerk who obviously has no grasp of availability of manpower or coordination ability during a phone call - this was the final straw in this FARCE. So, Ruscan Doors, we installed the outstanding items. Feel free to remit payment in lieu of your services. In summary, when you hear horror stories of work being left half completed by contractors - reference this story. A word to the wise, as well: never EVER pay in full - whether asked or whether in good faith - unless theres a legitimate contract (CCDC or otherwise) in place. The Ruscan Doors executed contract was laughable and all but symbolic. All the best and stay aware consumers