We had used Boxed Inn to move twice before and have never had an experience like we had this time. We were assigned 4 guys from Boxed Inn to move from one house to another (within 5 minutes of each other). We had a 53' storage trailer to pack as well as the Boxed Inn truck. The guys were very slow on the first day and about half of our belongings were moved. Also on the first day one of they guys hurt himself and was unable to help on Day 2. They came back the second day, less the 4th guy, finished loading the rest of our belongings into their truck. My family and our neighbours started unloading the 53' trailer before the Boxed Inn movers even got back. They left the old house and took almost 2 hours to get to the new house. For part of the time they were there, they watched us unload the trailer without offering assistance. Since the trailer had to be returned by 6:30 pm, there was some urgency to get it unloaded. They began helping us when the trailer was half empty. Everything was unloaded onto the driveway and into the garage. Once everything was on the driveway, the guys said they had to leave, which was shocking, to say the least and that the bill was $3200.00. After some discussion, they stayed and helped with the heavy furniture, leaving us to clear the rest of the boxes on the driveway ourselves. We discovered that boxes CLEARLY marked "DO NOT STACK" had heavy boxes on top of them. They damaged furniture and gouged the walls of the new house (of which I have pictures). When the owner of Boxed Inn was confronted, he gave attitude and didn't care that we were not happy with the services. He showed previous positive testimonials and used them as a blanket to cover all of his crews. These testimonials were for other crews that actually did do a good job. DO NOT use their services. We will NEVER recommend the Boxed Inn for anything to anyone. Anyone that we have recommended Boxed Inn to has been told of our experience and not to use them EVER. If you want value for your money and movers that care about you and your belongings DO NOT USE BOXED INN. Moving is stressful enough without having the moving company add to your stress.
- Approximate cost of services:
- $3,600.00