Most horrific experience I’ve ever had in kitchen
Bought kitchen on gift card deal, have spent over 7 months trying to get my gift cards, orders have been cancelled spoke to both the kitchen manager front desk manager and regional director they are all horrified. They put in an escalation, been over 40 calls, 30 emails, no one from the store has ever contacted me back. More than 20 extra pieces shipped in error. Forced to take shipment when elevator broken because some employee thought it had to be asap so theyd get their commission. Tried to force me to get installation with less then half the cabinets then cancelled my gift card promotion. No one is willing to take any responsibility and this is after I paid for the whole design and install plan. Then part way through they decided they wouldnt be processing the pieces for my kitchen and cancelled the pieces I was waiting for and completely redid the order and told me it was my responsibility. Did I mention moving the boxes by hand at 2am since the main elevator was broken. Then living with the part of my house loaded with boxes for 3 months. The installer showing up only to tell me he couldnt do what they planned.
- Approximate cost of services:
- $17,000.00