Matt W

Reliance is the single worst company I have ever bought a product or service from. - The sales advisor told me they were installing one heat pump but ended up installing another which they never told me until the trane rep informed me of - The sales rep continually ignored my communication resulting in delayed follow up visits - They had a pre-install inspection to ensure everything was ready for the install. The installer was an hour and a half late to the window that was given to me. They also did not inform me that the person was going to be late. - The initial install they didnt check they had all the parts - The second follow up the electricians were again missing parts - The third install the electrician was able to finish the install but entered my house and started working without first confirming with a home owner - The fourth visit they sent out a repair person to finish the install but that person wasnt familiar with a heat pump + electric strip setup. This took the entire day and he did nothing so I wasted a full day this time. - The fifth visit they sent out a senior installer and again he had no idea how to install my system so he wasnt able to finish the post-install configuration steps - Finally on the sixth visit they sent out the senior installer and the trane rep. The trane rep was finally able to setup my system. - Before and after each visit I had to confirm whether they were coming and to schedule other visits since they were incapable of doing that themselves and coordinating with me. - I was also out of heat for a good week and a half and they didnt seem to concerned about my pipes freezing. Since my house was around 7c during the day most days I wasnt able to work on other renovations I had going on that time which costed myself more in damages. After all of this the best they were able to offer me was "Oh im so sorry about this..." and $500. This was a 16,000 dollar system with multiple days wasted, easily $500 in losses on my end, and the best they can do is $500. You would be far better of buying the system yourself and installing it yourself well before using Reliance.