Tried a Dormeo foam mattress in-store and it was amazing. Purchased it along with a non-refundable adjustable base. It arrived ans was lime laying on concrete. Went back to the store and was told we had to sleep on it forat least 20 nights before we could exchange it. We went back after 20 days and were told the softer version was discontinued and we were stuck with it. 8 months and 2 physical therapy sessions later, we went to the store to buy a pillow and find the softer version has not been discontinued. We were directed to contact customer service who immediately told us that unless there is a defect in the bed, they can't do anything. We will never purchase anything from Sleep Country again. They sold us a product different from the display model, misinformed us about the availability of a softer version and now we're out 10 grand sleeping on a block of rock-hard foam.
- Approximate cost of services:
- $10,000.00