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At around 9 pm on a Thursday evening I called the after-hours emergency number at Superior Heating & Air Conditioning with what I thought was a leaking hot water tank. The answering service said they would pass my number along to the on-call after-hours technician. My call was promptly returned by Terry, who is the most courteous and helpful "after-hours" person (for any company) I have ever dealt with. We live in St. Norbert and it was storming badly. I told him we could wait until the next day if he could tell me how to shut the water off to the tank. Terry insisted it was no problem to come that night but, as he was explaining the process to shut the water off, we realized it was our air conditioner that was leaking and the water was running under the hot water tank. I then apologized for bothering him and was ready to hang up but he kindly offered a suggestion re: the AC and immediately solved the problem. I have dealt with may after-hours technicians and have to say that this time it was a pleasure. Thank you so much, Terry, you saved us a lot of aggravation. You are truly a credit to your company! Debbie from St.Norbert
- Approximate cost of services:
- $1.00
- Company Response
This is the kind of story that we in management are very pleased to hear. Thank you for writing in. We will let Terry know how much you appreciated his help, and how much we appreciate his eagerness to come out after hours.