Private User

The end result was gorgeous and exceeded our expectations. It was well worth the wait. Kitchen & Bath took 2 months to finish our 4 piece bathroom. Yes we would recommend them to others with a caution to be prepared for the long wait and hiccups along the way. Here are the pros and cons of our experience. Pros: 1. Skilled tradesman, friendly, service oriented workers: The quality of their work was excellent from Kostas the plumber, Edward the electrician, Jack & Lam the tilers, Roman's wiring for the heated bathroom floor, Dan and Ben the drywallers to Jordan delivering much needed supplies. 2. Design: Between Narges the designer and Mike the project manager we benefited from their expertise and experience in the water tight design of our shower using larger tiles, linear drain and glass shower wall spanning the width of our washroom. Narges recommended the paint colour to match our floor tiles. 3. Vanity quality: The vanity doors and drawers are solid wood with plywood walls. They are built to last and the quality is superb. 4. One stop shop: We chose Kitchen & Bath because they had a store where you can visit to select all the materials at one location as well as a warehouse stocked with supplies. Cons: 1. Materials and supplies: We were surprised that after we made our final selection of tub style, knobs and handles for the vanity that they were out of stock. We assumed incorrectly that all the materials and supplies would be ordered and set aside for the project after we paid our 50% deposit. To avoid needless delays, make sure you have all the materials and supplies on site especially the tub, tub faucet, shower faucet, toilet, vanity and sink to finish the rough in for the plumbing, wiring for the heated floor, and tiling of floor and shower. 2. Delays, miscommunication and disorganization: Our project did face delays and we never knew when the workers were coming or if they weren't, why. For want of our bathtub style at the showroom the project was delayed. We ordered the tub faucet ahead of the tub and the tub style via text message. Unfortunately the faucet was too tall for the tub and we revisited the store to select another faucet. Narges was kind and redid our order for the sink faucet to match the tub faucet style. However the tub faucet we selected was not the one delivered. They fixed the issue by taking the faucet from the store. The renovation industry has been booming and it felt like everyone was overworked and stretched too thin on many projects.