Riaz

Ive been dealing with an ongoing issue with my TELUS Home Security system since last Monday, and the experience has been incredibly frustrating. Each time Ive called, Ive had to wait in the queue for over 2 hours just to speak to an agent, and despite the long wait times, my issue still hasnt been resolved. Today was no differentIve been waiting for the past 45 minutes, and the system keeps telling me, "Your wait time is only 15 minutes," which is completely unrealistic and feels like a joke. The lack of efficiency and accuracy in customer service has been disappointing, and its making me seriously reconsider my choice of provider. I hope TELUS takes these issues seriously and works to improve their customer service experience.