1st strike - I ordered my carpet on August 13 to be installed on August 21. I received a call while in the hospital (just delivered a baby on August 17) that they would have to install it on August 22. 2nd strike - Received a call by the salesman stating there were holes in the carpet and that he could give 300.00 off if we accepted it. We then accepted and he stated he could only give 160.00 off, that it would be cheaper to have it replaced, so replaced it is. 3rd strike - Walking in the room that had the holes in the carpet I found a bump, like the underpad had separated. Contacted them and they said they would send someone. They arrived the following Saturday and repaired the underpad it was not taped as it should of been. 4th & 5th Strike - Oct 28 - I am charged again by Head Office for the carpet on my Visa. I contacted Ottawa office 6 times from Oct 30 to Nov 11, to state that this has occurred.(I have alot of spare time with a newborn and this is how I would like to spend it "NOT") It is November 12 and it is still on my visa. They told me that when the discount (NICE - A discount for carpets with holes) was applied to my visa it was charged again for the whole thing. I used them once before 4 years ago and it was great, it was installed, I paid for it and nothing more. I would never use them again!!!!
- Approximate cost of services:
- $2,500.00