MP

While away, my daughter had a hard time with our front door lock and could not get into the house. She called their emergency service waited 45 minutes to have someone show up. They removed the old lock and replaced it with a new one. In doing so they damaged the door with deep scratches and the lock had an open gap all around it. When I returned and saw that the front door had an opening around the lock I freaked out. I called the company to come immediately to fix it. They did show up in the evening after I sent them pictures of their so called professional service. This new lock did not open easily with the keys provided either. The service guy wanted to add a silver plate to cover the scratches. Our door handle and lock are bronze coloured so I refused. He insisted that the scratches were just a small touch up. After arguing he did change the lock to the appropriate size and changed the handle as well which left another hole. We will have to repaint our front door! The $452 will cost us much much more. He also left telling us he had lost money because he gave us more than the $452 we had initially paid!