Steve in Oakville

I didn't spend much time locating and researching companies to add insulation in my attic......I didn't have to. I went to the HomeStars website, plugged in my search criteria and out came the info I required (i.e. an attic insulation company in Oakville with excellent references and a HomeStars rating of 10, namely Affordable Insulation ("AI"). I phoned AI and arranged a day / time for Jason to come to inspect the attic and provide me with a quote. On the appointed day Jason phoned to let me know that he would be 15 minutes late, then arrived when he said he would. He climbed up into both attics (upper & lower) and then proceeded to explain to me the pros & cons of different insulation types, air flow requirements, the implications regarding pot-lights, the state of my attic, etc... He left me with a quote and some information brochures, but applied no pressure and no requirement for a deposit. A couple of days later I phoned AI to give them the go-ahead and we arranged a date in January for them to do the job. Knowing that we were hoping to get this done quickly, Jason called me later and said if I wanted he would arrange to do the work the morning of Christmas eve (Dec.24). Happily I agreed. The AI team arrived on time, set up and began work, having explained to me what they were doing each step of the way. Jason came by at one point to ensure everything was proceeding to my satisfaction, as well as his. (It was) I took a number of pictures during the morning and the AI installer offered to take some photos for me from inside the attic several times during the process. When the job was done they did a great job of cleaning up such that the only evidence that they were there is the cold areas in the house are now warmer and more comfortable ....... ....and hopefully significantly lower energy costs. Kudos guys, you've earned another HomeStars 10 rating.

I called them late Saturday afternoon and was told they would arrive about 6:30 PM (same day). They were late and arrived at 6:34 PM! Within about an hour he fixed the problem, inserted a camera into the drain to show me what he did, point out an additional clog on city property that I should get the municipality to correct and finally cleaned up.