Brittany

I cancelled as soon as I realized they cannot deliver on what they promised. For instance, they wouldnt put a sensor on a second storey window because their ladder couldnt reach, even though I have a tall enough ladder, Im expected to install that one myself if I want a sensor there. They asked me questions that they should know the answers to, like where to put the cameras. They told me I needed to purchase a monitor for $500, or I could use my own. Then when they came to install everything, they told me its impossible to use the monitor if in a separate room. This time they told me It has to be on my tv and I have to switch it back and forth to video mode to view it. They said now its impossible to set up a monitor in a different room so I asked to cancel and return everything. Mark got very upset and refused to accept my cancellation because he didnt like the reasons I provided above. It says in the contract that I can cancel within 10 days without a reason, yet they refused to refund me, they took money from my account after I cancelled in writing, and I have to go through the bank to get it back because they simply refuse. Although they did take back the equipment, they still wont give me a refund. Further to add, how unprofessional the sales person was commenting on my appearance and telling me men are unfaithful to their wives because they get bored. Extremely inappropriate, creepy comments from someone there to provide security.