Connie in Mississauga

Our bar sink in the basement kept getting backed up everytime we used our kitchen sink on the main floor. When we could not fix the problem ourselves, we decided to give Mr. Rooter a try. We have seen Mr. Rooter's vans in our neighbourhood, and figured they must be fairly reliable if our neighbours use them. Alex Myroniuk from Mr. Rooter came to the rescue. I found Alex to be very punctual and professional. He even wore smocks on his shoes when he entered our house. After investigating the problem, Alex's first recommendation was to perform a power wash of the main drain. However, this was not an option for us because we recently spent a lot of money finishing our basement. The last thing we wanted to do was to put a hole in our wall and spend more money fixing it. Alex listened to our concerns and respected our decision not to do the power cleaning. He suggested that we try "BioChoices", a pinky coloured liquid containing friendly bacteria which would eat away at the build-up of grease. BioChoices is poured into the kitchen drain and bar sink at night. After 8 hours, cold water is flushed down the drain. We tried several bottles, and the problem seemed to have improved. Then suddenly, the bar sink was backed-up again. We called Alex back a 2nd time. Again, Alex respected our decision not to break the wall. He tried snaking through the small drain from the bar sink. When there was no improvement, we realized that the problem was much bigger than what we thought. My husband and I finally relented to breaking the wall so that Alex can gain access to the main drain. Alex was careful to minimize any damage or mess. He laid a drop cloth on the floor and made a small hole in the wall. Using a camera, he was able to see the extent of the clog and then clear it with a larger snake. Finally, success! My husband and I were very impressed with Alex's professionalism. He listened to concerns and respected our decisions. He did not rush through the job. He worked diligently and continuously at our house for approximately 6 hours. But most of all, he made sure the job was done right. My husband and I are truly thankful for that. You're the best, Alex!