Rob from Kitchener

I'll start this by saying that in my opinion Chesterfield Shop has nice quality furniture. I would have loved to pay for my order, received my goods and tell all my friends what a great company they are. Unfortunately that hasn't been the case. My sectional was delivered early December, on delivery their delivery guys damaged one of the pieces by slicing it with the knife he was using to remove the plastic wrapping. We'll that sucks, we call the chesterfield shop and are told we have to pay for the damaged piece in full or they will take it back, if we pay and keep it not to worry they will fix it ASAP. The damage wasn't on an area we would sit on and we just moved into a new house the day before, we needed it or had no seating. It took six weeks of harassment to get them to fix the piece. There were a bunch of excuses and I'm sure they were legitimate, they ordered wrong piece, it was snowing, power went out for a couple days. I was told that after the fix it would look like brand new, like it never happened. The guy fixed it today, really nice guy. I've attached picture of the damaged piece and I've attached a picture of the fixed piece. Although the guy that fixed this did his best, the guy was competent and skilled, it does not look brand new, it looks like it has been repair, so I've spent $3000 for a repaired piece of furniture, thanks Chesterfield Shop. I have not contacted Chesterfield Shop after the repair and will not contact them because I don't believe they will resolve the issue (they've tried) or compensate me. Sometimes you get burned by a company, this is one of those times. I'm kicking myself that I didn't check Homestars, I check it for all renos I have done, never thought of it for furniture. On a side note we had a big New Years party this year, I happily told everyone at the party what I thought of The Chesterfield Shop. I plan on continuing to tell people what I think of them for as long as I have this sectional.