Miranda from Cambridge

We rented our hot water heater from National Home Services (roughly $25/month)- not by choice. When we purchased our home we had horrible customer service to transfer the rental to our names. Time and time again we couldn't log online to view statements, had to call multiple times for the "re-set" to actually work. Calling is almost impossible for anything: Rings, you select your number, music comes on, you wait on hold maybe 10 minutes, then "click" your call is dropped. Our furnace and AC is new, they were purchased again by the previous owners through National and installed by one of National's "sub-trades"... the AC was installed so poorly we had to have a repair done through another company ($500 later), because of course neither National or their sub-trade offered any type of warranty. The previous owners had initially rented these units as well and bought them out. I was told by a representative over the phone (people laughing in the background) that they were my units and I can do whatever I want with them. Basically "good luck, you're on your own." The company we dealt with to repair our AC could see right away that the inital installation was "not the greatest". Huge warning flag right there!

Service 1st was very quick in responding to our issue. Very professional, Oliver showed up early and explained everything that needed repair. We had him out first to diagnose the issue, and after finding out we had no warrenty from the original installer, back to do the repair. They were very quick and prompt to answer questions. Only downfall was the fact we had to pay for the diagnostic, and then again to come back for the repair without any sort of discount for having them back. I am sure it would have been less expensive if we were able to let them do the repairs during the first visit. Always check with original installers before calling in someone else so you are prepared!

I had worked with Kriss previously before approaching him for my own personal basement reno. I work at Watermarks and I have supplied plumbing fixtures for his clients. Kriss is very knowledgeable and genuine, a contractor you can trust. Working in the industy myself I have seen the good and the bad and I would recommend Kriss - highly. Kriss was able to start our reno quickly and finished it in time for our housewarming. He gave us a price upfront and stuck true to his word. He prices fairly for the work involved, and will provide advice/recommendations unrelated to the project at hand.