driveway and sidewalk replacement
Work done August 2023. Reached out to Wade (owner) regarding cracks, one is width wise from sidewalk to end of driveway. Many text msgs with pictures. Several msgs with answering service. Owner never responded. Msgs started January 2024. Involve BBB who tried to contact for resolution. Owner didn't respond to them either. I asked Wade to send someone to reattach the railing they removed to pour the cement. No response. My husband said he would reattach, but that area is cracked, so he didn't want to make it worse. This is BOB We make all decisions in this household jointly and my wife has just as much right to speak about the work as I do, its her money too that paid. They did do all the work specified in the contract and we were pleased until 4 months later when the first snow left and she spotted a line completely across the width of the driveway. My wife reached out with a phone call and left a message, then followed up with 3 more phone calls and 2 sets of text message with pictures. No reply was ever received by any means phone, text, email even if just to say sorry cement cracks. Then to say that my wife is a miserable person is not acceptable, they have not even spoke 5 words. Everything in our review has been the truth and the issue is that Wade refused to speak to my wife after many attempt to contact. We will never recommend or use this company again!!! All this over his lack of any communication from Company Owner
- Approximate cost of services:
- $15,000.00
- Company Response
When I do my quotes I spend 45 minutes speaking to potential clients explaining the spec that we use, which is also in writing, and that is impossible to eliminate all cracks.
All this conversation was with him outside not her. I also explained at this time that we wouldn't reinstall the handrail, which he agreed to do as well as install a downspout pipe under the sidewalk which he did complete before we poured the concrete.
I met her for a minute inside the house when he was accepting the quote and signing off. She was not present when I went through my very detailed presentation.
He has never contacted me since we did the job. She's the only one complaining. I responded by text message twice explaining the above, all I got back was the same rhetoric as if I never replied. She was not involved in any of the conversation it was all with the husband.
Hairline cracks occur. No materials engineer would ever guarantee that he can pour concrete that won't crack. We have a high quality spec that exceeds Alberta construction standards for flatwork. We just finished installing 3,000 sq feet for an engineer who works for a commercial development company, on his own home in St Albert, with the same spec.
Perfectly fine project other than her complaint on a conversation that she wasn't a part of. If he had simply called and said he's concerned about installing the handrail 9 months later I probably would have gone out to help him. But I'm certainly not feeling very helpful with her demanding miserable approach.
Nor do I feel obligated to continually respond to people like this nor respond to her bs complaint on the BBB.