Heba

OGC renovated my 1987 kitchen in 2022. They removed a load bearing wall, installed a beam in its place and refinished and installed new hardwood floors throughout the ground floor. There were a lot of delays initially as with most renovations especially during COVID, however the job was completed professionally, and I continue to receive lots of compliments about my kitchen. A few weeks ago, I noticed a couple of cracks in the ceiling and walls and figured it would be due to the house settling after the removal of the load bearing wall and beam installation in 2022. I called OGC and they sent a team within days to check it out. They fixed all the cracks in the wall, repainted the entire ceiling at zero charge to me. One of the painters pointed out that one of the ceiling cracks was due to poor strapping which is unrelated to the beam installation. Nevertheless, OGC did not charge me for this even though I would have been on the hook since it was not their fault. I would like to add that due to some poor communication with one of the plumbers they had hired at the time of the reno, I had a water pump that never worked like it was supposed to. OGC fully refunded me, which I appreciate for both their after-market warranty and also for their honestly that there was a problem with the installation that couldn't be fixed. I would hire them again based on the customer service I received during and after the renos.