We had originally contacted them to paint the trim on the house. During the quote, they pointed out cracks in the stucco that shoukd be filled with special paint. We had this done at the same time. We were advised once the job was completed that the work was guaranteed for 2 years. In about December we noticed the cracks that were painted returned. We waited to call until the weather was nicer. CertaPro came out this past week and looked at the cracks and advised they would not be completing any touch ups or honor the guarantee. There are other painters out there, keep looking.
- Approximate cost of services:
- $2,000.00
- Company Response
Hi Tara, I'm sorry to hear you're frustrated and understandably so. When these hairline cracks appear they are the result of issues with the substrate, be it the stucco itself or a shifting foundation/settling house. The product we used bridges those hairline cracks and is made to flex to a certain extent with your stucco. However, our warranty is a 2 year labour warranty as is industry standard and there are many factors far beyond the control of our labour that affect a painted surface in the 2 years after we leave. I know Matt discussed this with your husband and it seemed like everyone was on the same page. Based on your review, I can see that's not the case. Would you mind sending your email or phone number to jenns@certapro.com so I can reach out to you directly to discuss this? We always want to ensure our customers receive the best service, including warranty inspections. We also want to ensure that when things don't go according to plan that they are comfortable with why. I'd be happy to discuss this with you further and bring in some additional inspection support to make you feel comfortable with our process.
Thank you,
Justin Enns
Owner