I bought a new home in February 2013. The sales staff - Tracy, site supervisor - Shane and home inspector - Bruce were all really great. They were knowledgable, helpful and quickly answered all my questions. I like my house, it was nicely designed with a great layout. Sadly, after I moved in my relationship with Trico went downhill. Dealing with customer service is difficult and Trico seems to busy too handle the amount of customers they have. I waited 2 weeks for a response to my email and had to followup because they lost it. I have been referred to suppliers who are equally difficult and have to take multiple days off work for service calls. I have now stopped calling them and finished grading the loam under my deck at my own time and expense. Today, I feel more like a project manager than a homeowner.
- Approximate cost of services:
- $240,000.00
- What could this company do to improve their services?
- Needs to focus less on quantity and more on quality. They are too busy to provide adequate customer care.
- Any advice to offer fellow homeowners facing a similar project?
- They should be prepared to take a lot of days off for service calls.
- Company Response
Hello Sandy, Thank you for your positive comments regarding our sales team and the design & layout of your home. I apologize for your warranty experience and have been in touch with the warranty department. The Service Manager will contact you to discuss any outstanding items and ensure they are addressed immediately. Thank you for your patience.
Nicole Walker
Customer Relations Manager