Mr. Im: In response to your above allegations. Today I left a message for you and up to this point I have not heard back from you; therefore, I will try to make sense of all this via homestars.
You booked a move with our company on June 3rd for the move to take place on July 7th. Although you did not request any insurance coverage with our company, this does not sway us from trying to help you with your claim.
To reply to your comment, "The movers showed up late." You had requested the movers be there between 8-9am the morning of your move. They actually showed up at 9:50am meaning they were 50 minutes late. You were informed in the AM that there was a minor delay.
To reply to your comment, "They literally crammed our stuff into the van, and couldn't even fit everything in." Our representative came to your home on May 23rd and did a full inventory of what you were moving. After doing the calculations your items should have fitted into the 24ft truck which also was agreed on by you and signed for via contract. Sometimes customers will say that certain items are not moving or they under estimate their boxes, this is not the fault of the moving company.
To reply to your comment, "They damaged our furniture with dents and scratches." I have a claim form faxed by you or your wife indicating that the top metal rods on a vanity were damaged, office cabinet dented and a scratch on the hardwood floor. The vanity was repaired at no cost to you and returned. The filing cabinet as explained to your wife would not be insured due to the fact that all the files were left inside which made it very difficult to carry because of the weight. As for the floor I agreed with you and your wife that I would have this paid out. Even though you did not take insurance on your move, we covered items that you did not even list on your claims list. We sent a technician to your home and did all repairs (scratches) at no charge and your wife accepted the repairs. The technician, although he didn't have to, touched up items that were not fresh damages.
The day of the move, we also compensated you $145.00 for the scratch on your floor which was deducted from your final bill. The move that you claimed was a $2000.00 job was actually $1270.50. The amount you paid for the end of the day was $1270.50 - deposit of $110.00 = $1160.50. You paid the driver only $1015.00 because our company gave you a refund for the floor.
I am very sorry that it has taken so long to resolve this issue with you. I was truly out of the country on a family emergency I left the beginning of August (just as we were resolving your claim) and returned mid November.
As for your comment about so many company names you are correct, we have 2. One is for overseas and the other is for local moving; therefore, that is why you think we have so many company names. You were not being ignored. The staff members instructed you that I was not available to take your call. You calls were answered until you were calling and very impolitely trying to intimidate the workers verbally.
Once again I am very sorry that it came to this. I did leave a message for you and hope that someday I will get the opportunity to discuss the above with you.
Regards,
Michelle
