Jim in Orillia

I am sorry to see so many negative reports about this company and having read them, after I made the order, I was prepared for the worst. However despite some negative experience with respect to their business practices, we were pleasantly surprised by the quality of the refinishing job. The only negative about their work is that the furniture was not stained in the shade we ordered but since we liked it anyway we let it go. Considering the very very high price we contracted we should have received excellent quality and we were very happy with their expertise. However, I was very unhappy with their frequent attempts to upsell. It started with the supposed need to upgrade the glue in the chairs ( we resisted and the chairs are fine). Then it was a call suggesting we should pay for scotchgarding ( NO i said). Then, and this is my fave, a rep called and said they are at the final stage of refinishing and we should have them add XLT40 to the final lacquer for extreme protection. I asked how much and he said $1,500....... I called the company and spoke to his boss who said the xlt40 is only $250 but it is the insurance that costs $1,500. Does anyone buy the insurance? Also at some point during the long process I called to ask to speak to the salesman because I wanted to get his feedback about all the upsell calls. A rep called back and said the salesman was instructed not to call us back. So in summary be prepared to spend a lot to have your furniture refinshed. And expect a good job. Expect a few calls about up-charges for things that " your furniture absolutely needs and because it is such high quality you should really maximize the value of this fine investment". But resist all their attempts to extract more money for unnecessary upgrades. Just quickly say NO to all those crass attempts to upsell and you will be fine.....