Bekir from Stoney Creek

To Clera and sales rep: Gareth Jones We had all the windows replaced on our house back 2014-2015-Present. Project still not completed. Condensation present over the two winters on our windows. Sign of a poor window, no argon gas, bad seals or poor install, draft can be felt. Photo available. Humidify was measured by us and Clera rep it was bellow 40% . Photo available. After about 12 months and multiple calls Clera did come and replace some of the glass with new once since the originally installed glass panels itself had defective seals (determined by Clera’s own personnel). Photo available. They also send a tech from home office that determined that windows were installed incorrectly and glass is actually sitting in the “cold zone” hence the ice inside the house. Photo available. Over the last 2 years multiple attempts to have the windows moved back were the original windows were, failed with multiple excuses. There is enough water inside and it is freezing inside the house on the glass and is causing damage to the structure of the house. Photo available. Over 2 years now and multiple phone calls no solutions the problem. We were given multiple reasons and excuses by the sales rep and a big run around. We are keeping accurate history off all the calls and conversations with clera and all the visits. Disappointed. We will give Clera one more month to complete the project they started and send a crew to resolve all our issues. We are sorry we have to do this online. But all our calls to the home office and rep are not being heard. Once resolved we will remove this review. Thank you. Now please see our outstanding issues: - complete installation of the sliding door and all missing parts(sliding door locks, foot lock inside the door) door was originally defective and parts were missing internally so they had to send another company in to remove the door take it apart and install missing parts. Company was “Royal”? (Clera does not make sliding doors). -Custom made California shutters to be removed by company installed and windows removed, pushed back to the “warm zone” and reinstalled by Clera. To prevent ice forming inside the house. Shutters to be reinstalled by the company that originally installed them. Any damage/replacement/modification to be covered by Clera. -Hardware on the window is loose. Windows might fall out once opened? To be replaced no repairs will be accepted to new windows. -Crank handles are coming off not secured the pin is falling out as you attempt to open the window and scoring the frame. To be replaced no repairs will be accepted to new windows. Note: for 2 years now we could not complete the front of the house due to the window issues. It is actually a favor from our end to Clera that we did nothing otherwise it would be another cost they would have to incur. We might/might not ask Clera to cover the cost of that as well.

From the start nothing but professional approach. We had our AC , furnace and water heater replaced A1 was in and out in 8 hrs. They cleaned up, took our old rental water heater and returned it for us. We did have some issues with the AC not running right one phone call and they were in the next day at 9 am taking care of the issue. Professional service before and after product install. Thank you.