If you have a sewer back up and need DIAGNOSIS, REPAIR and/or REPLACEMENT, you don’t have to look any further than Rooter Man. Last weekend I experienced one of every homeowner’s worst nightmares; a flash rainstorm caused back up of both water and waste into my laundry room in my basement as my storm water and sewer systems are still connected (Leaside Toronto). As I was up to my eyeballs in cleaning out muck in my basement, my son called Toronto Restoration who referred me to Stephen of Rooter Man. I’m very fussy and a perfectionist and I can’t say enough about how happy I was to make this call.
Stephen arrived ON TIME early the next morning, diagnosed the problem, walked me through the proposed solution(s) and provided a no hassle quote on the spot. It was in line with what was expected. The repair would involve removal of all clay pipes that had come out of alignment and were being strangled by the city tree in my front yard, and install a back flow valve. His very capable crew of Dimitri and Roman arrived that afternoon to dig up my front yard and replace 4 feet of broken, root-laden clay pipe with new PVC and install a new clean-out. They worked into the evening to complete their task, all the time taking care of my front yard and sod. Everything was put into place when done.
The crew was ready to work on Sunday (at no premium) but I needed a day to move articles in the basement. They returned on Monday to start the arduous task of drilling out concrete, replacement of 25 feet clay pipe with PVC, installing the back flow valve, repairing the concrete floor, arranging for city inspection, and installing a few things I needed for future renovations like Y connections. Oh yeah, they installed a new toilet for me and Stephan took care of the permit paperwork as well as the application for my back flow valve rebate. Drop cloths were everywhere, they moved what was too heavy for me to move, and they explained details as they went. They hauled out bags and bags of broken concrete and produced little dust because of the methods they used to break it up. Stephen was also available by text for changes I requested and questions I needed answered. The massive job was done in 3 days total and I received a 20 year guarantee on the work. I cannot say enough about their DEPENDABILITY, CLEANLINESS, ATTENTION to DETAIL and PROFESSIONALISM.
I am very satisfied and have no issues recommending Stephen and his wonderful team to others.
I’ve attached some During and After pictures, to show you how big the job was. No one wants to see the “before” pictures.
