Our furnace was not working so we called direct energy for a repair - we pay monthly fees to them for furnace maintenance. I spent 2 hours on hold waiting to book a repair and was disconnected by their system... spent another 1 hour on hold nd nobody answered. I sent 3 emails to them explaining that I had a newborn baby in the house and needed thae furnace repaired asap - nobody ever responded to my emails... finally I had my mother wait on hold for an hour and when they answered they promised someone ould come the next day between 11am and 3pm.... waited ALL DAY... nobody showed up!!! I am currently looking for a new provider as Direct Energy does not seem to care about their customers!!!
- Approximate cost of services:
- $500.00
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